AI Visibility Score
Zendesk
60.4
/ 100
Ranked #4 of 558 scored brands · as of 2026-07-28
- Questions named in
- 28
- Total mentions
- 38
- Average position
- 3.3
- Sample
- 7 days
Engine by engine
Different models recommend different brands. Here's how each one sees Zendesk.
| Engine | Score | Rank | Questions | Avg position |
|---|---|---|---|---|
| Gemini Flash Lite | 65.8 | #4 | 27 | 3.8 |
| Groq Llama 3.3 70B | 56.7 | #13 | 9 | 1.8 |
What AI actually said
Unedited excerpts from archived answers.
“…desk software to help you make an informed decision: 1. Zendesk: A well-known and highly-rated help desk software that offers a range of features, including ticketing, chat, and knowledge base manage...”
groq
position 1 · “help desk software comparison”
“…desk platforms that are highly rated and widely used: 1. Zendesk: Known for its ease of use and robust features, Zendesk is a popular choice among businesses of all sizes. It offers a range of plans,...”
groq
position 1 · “top help desk platforms”
“…ed by users. One of the most popular help desk tools is Zendesk. It's a cloud-based platform that offers a comprehensive set of features, including ticketing, live chat, and knowledge base management...”
groq
position 1 · “recommend a good help desk tool”
“…en it comes to customer support and helpdesk software, both Zendesk and Freshdesk are popular options. The right choice for your business depends on your specific needs, size, and requirements. Here'...”
groq
position 1 · “Zendesk vs Freshdesk”
Named alongside
Brands that show up in the same questions as Zendesk.
| # | Brand | Score | Shared questions |
|---|---|---|---|
| 20 | HelpScout | 37.8 | 26 |
| 22 | Freshdesk | 35.6 | 25 |
| 14 | Intercom | 45.0 | 16 |
| 44 | HubSpot Service Hub | 29.9 | 12 |
| 1 | HubSpot | 100.0 | 12 |
| 165 | Salesforce Service Cloud | 10.6 | 6 |
| 40 | Tidio | 30.3 | 6 |
| 224 | JIRA Service Management | 8.0 | 6 |
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How this score is calculated
Reach (how many questions named the brand) multiplied by prominence (how early it was named), scaled so the most visible brand sits at 100.