AI Visibility Score
HelpScout
37.8
/ 100
Ranked #20 of 558 scored brands · as of 2026-07-28
- Questions named in
- 21
- Total mentions
- 29
- Average position
- 3.8
- Sample
- 7 days
Engine by engine
Different models recommend different brands. Here's how each one sees HelpScout.
| Engine | Score | Rank | Questions | Avg position |
|---|---|---|---|---|
| Gemini Flash Lite | 47.0 | #15 | 21 | 3.8 |
| Groq Llama 3.3 70B | 32.1 | #41 | 8 | 3.9 |
What AI actually said
Unedited excerpts from archived answers.
“…rcom alternatives categorized by what they do best: 1. Help Scout (Best All-Around Alternative for Customer Support) If you love Intercom’s clean inbox interface but want something more focused on a...”
gemini
position 1 · “Intercom alternatives”
“…k into these alternatives depending on what you need: 1. Help Scout: If you want a shared inbox and help center that feels human, collaborative, and significantly cheaper than Intercom, Help Scout is...”
gemini
position 2 · “is Intercom worth it”
“…d features. 2. Best for Small Businesses & Startups: Help Scout * Why it’s great: Help Scout is built to feel like a shared inbox rather than a cold, corporate ticket system. It’s exceptionally easy...”
gemini
position 2 · “best help desk software”
“…ts generally find it much easier to use than Zendesk. * Help Scout: Often considered the ultimate "anti-Zendesk," Help Scout is designed to look and feel like a shared email inbox (think Gmail, but f...”
gemini
position 2 · “Zendesk alternatives”
Named alongside
Brands that show up in the same questions as HelpScout.
| # | Brand | Score | Shared questions |
|---|---|---|---|
| 4 | Zendesk | 60.4 | 27 |
| 22 | Freshdesk | 35.6 | 22 |
| 44 | HubSpot Service Hub | 29.9 | 13 |
| 14 | Intercom | 45.0 | 12 |
| 1 | HubSpot | 100.0 | 6 |
| 165 | Salesforce Service Cloud | 10.6 | 6 |
| 224 | JIRA Service Management | 8.0 | 6 |
| 143 | Zoho Desk | 12.4 | 6 |
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How this score is calculated
Reach (how many questions named the brand) multiplied by prominence (how early it was named), scaled so the most visible brand sits at 100.