AI Visibility Score

Intercom

41.2 / 100

Ranked #20 of 440 scored brands · as of 2026-11-12

Questions named in
14
Total mentions
18
Average position
3.3
Sample
7 days

Engine by engine

Different models recommend different brands. Here's how each one sees Intercom.

EngineScoreRankQuestionsAvg position
Gemini Flash Lite 58.7 #10 14 3.2

What AI actually said

Unedited excerpts from archived answers.

“Comparing Intercom and QuickBooks is a bit like comparing apples to spaceships—they do completely different things! * Intercom is a Customer Service and Engagement platform. It’s used for live chat, h...”
gemini position 1 · “Intercom vs QuickBooks”
“Comparing Intercom and QuickBooks is a bit like comparing apples and spaceships—they do completely different things! * Intercom is a Customer Service and Messaging platform. It’s used for live chat, h...”
gemini position 1 · “Intercom vs QuickBooks”
“…o best: 1. Best Overall & Best for AI-First Support: Intercom (with Fin AI) If you want a tool that can handle a massive volume of customer inquiries without human intervention, Intercom remains the...”
gemini position 1 · “what is the best live chat tool in 2026”
“…for: 1. Best Overall for Small-to-Medium Businesses: Intercom If you want the gold standard in modern customer messaging, Intercom is hard to beat. It goes way beyond basic chat by combining live ch...”
gemini position 1 · “best live chat software”

Named alongside

Brands that show up in the same questions as Intercom.

#BrandScoreShared questions
13 Tidio 46.9 11
11 Zendesk 47.5 10
141 Drift 12.7 8
72 HelpScout 24.3 6
28 Freshdesk 36.2 5
88 HubSpot Live Chat 19.9 5
1 HubSpot 100.0 5
150 Fin 11.8 5

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How this score is calculated

Reach (how many questions named the brand) multiplied by prominence (how early it was named), scaled so the most visible brand sits at 100.

Full methodology →