AI Visibility Score

Intercom

45.0 / 100

Ranked #14 of 558 scored brands · as of 2026-07-28

Questions named in
21
Total mentions
24
Average position
3.1
Sample
7 days

Engine by engine

Different models recommend different brands. Here's how each one sees Intercom.

EngineScoreRankQuestionsAvg position
Gemini Flash Lite 55.3 #10 21 3.0

What AI actually said

Unedited excerpts from archived answers.

“…egory: 1. Best for Customer Support & E-commerce * Intercom (with Fin): If you run a business and want a top-tier customer support bot, Intercom’s AI agent, Fin, is arguably the best on the market....”
gemini position 1 · “best AI chatbot software”
“Comparing Intercom and QuickBooks is a bit like comparing apples to spaceships—they do completely different things! * Intercom is a Customer Service and Engagement platform. It’s used for live chat, h...”
gemini position 1 · “Intercom vs QuickBooks”
“…Zendesk or Shopify, these are the industry leaders: * Intercom (Fin AI): Intercom’s AI bot, Fin, is one of the most advanced customer service bots available. It uses your existing help center article...”
gemini position 1 · “AI chatbot software comparison”
“Comparing Intercom and QuickBooks is a bit like comparing apples to spaceships—they do completely different things! * Intercom is a Customer Service and Engagement platform (help desk, live chat, chat...”
gemini position 1 · “Intercom vs QuickBooks”

Named alongside

Brands that show up in the same questions as Intercom.

#BrandScoreShared questions
4 Zendesk 60.4 24
20 HelpScout 37.8 17
22 Freshdesk 35.6 15
40 Tidio 30.3 13
1 HubSpot 100.0 9
44 HubSpot Service Hub 29.9 8
136 Crisp 13.1 7
264 Fin 6.3 6

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How this score is calculated

Reach (how many questions named the brand) multiplied by prominence (how early it was named), scaled so the most visible brand sits at 100.

Full methodology →