AI Visibility Score
Zendesk
72.0
/ 100
Ranked #6 of 180 scored brands · as of 2026-09-18
- Questions named in
- 10
- Total mentions
- 10
- Average position
- 2.6
- Sample
- 7 days
Engine by engine
Different models recommend different brands. Here's how each one sees Zendesk.
| Engine | Score | Rank | Questions | Avg position |
|---|---|---|---|---|
| Gemini Flash Lite | 72.0 | #6 | 10 | 2.6 |
What AI actually said
Unedited excerpts from archived answers.
“…hey do best: 1. Best Overall for Growing Businesses: Zendesk Zendesk remains the industry heavyweight, but by 2026, its AI integration (Answer Bot and agent copilot features) has matured significant...”
gemini
position 1 · “what is the best help desk tool in 2026”
“Choosing between Zendesk and Freshdesk really comes down to your budget, how complex your support needs are, and how much time you want to spend setting things up. Both are industry giants in the cust...”
gemini
position 1 · “Zendesk vs Freshdesk”
“…right now, broken down by who they are best for: 1. Zendesk (Best for Scalability & Enterprise) * What it is: The industry standard for customer support. It’s powerful, highly customizable, and can...”
gemini
position 1 · “recommend a good help desk tool”
“…desk software to help you make an informed decision: 1. Zendesk: A well-known and highly-rated help desk software that offers a range of features, including ticketing, chat, and knowledge base manage...”
groq
position 1 · “help desk software comparison”
Named alongside
Brands that show up in the same questions as Zendesk.
| # | Brand | Score | Shared questions |
|---|---|---|---|
| 20 | HelpScout | 44.0 | 57 |
| 5 | Freshdesk | 73.3 | 56 |
| 28 | Intercom | 35.7 | 52 |
| 27 | HubSpot Service Hub | 36.5 | 40 |
| 2 | HubSpot | 95.7 | 27 |
| 25 | Notion | 38.3 | 12 |
| 32 | ActiveCampaign | 31.2 | 6 |
| 3 | QuickBooks | 79.5 | 6 |
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How this score is calculated
Reach (how many questions named the brand) multiplied by prominence (how early it was named), scaled so the most visible brand sits at 100.