AI Visibility Score
HelpScout
39.8
/ 100
Ranked #37 of 211 scored brands · as of 2026-07-29
- Questions named in
- 9
- Total mentions
- 9
- Average position
- 3.8
- Sample
- 7 days
Engine by engine
Different models recommend different brands. Here's how each one sees HelpScout.
| Engine | Score | Rank | Questions | Avg position |
|---|---|---|---|---|
| Groq Llama 3.3 70B | 35.6 | #37 | 8 | 3.9 |
What AI actually said
Unedited excerpts from archived answers.
“…plex. 2. Best for Small-to-Medium Businesses (SMBs): Help Scout * Best for: Teams that want a shared inbox that feels like regular email, but with powerful collaboration tools. * Why it’s great: Hel...”
gemini
position 2 · “top help desk platforms”
“…manage. If you're looking for a more affordable option, HelpScout is a great choice. It's a simple and intuitive help desk tool that offers features like email ticketing, live chat, and knowledge bas...”
groq
position 3 · “recommend a good help desk tool”
“…ey won't outgrow. 2. Best for Startups & Simplicity: Help Scout * Why it’s great: Help Scout is designed to feel like a shared inbox (like Gmail or Outlook), which makes it super intuitive for teams...”
gemini
position 3 · “recommend a good help desk tool”
“…anced features are locked behind higher-tier plans. 3. Help Scout (Best for Customer-Centric, Email-Heavy Support) Help Scout is designed to make support feel like a personal email conversation rath...”
gemini
position 3 · “help desk software comparison”
Named alongside
Brands that show up in the same questions as HelpScout.
| # | Brand | Score | Shared questions |
|---|---|---|---|
| 8 | Zendesk | 70.8 | 19 |
| 12 | Freshdesk | 63.8 | 18 |
| 65 | JIRA Service Management | 20.5 | 7 |
| 50 | Salesforce Service Cloud | 27.3 | 6 |
| 1 | HubSpot | 100.0 | 4 |
| 9 | QuickBooks | 70.4 | 2 |
| 7 | Wave | 71.5 | 1 |
| 16 | Xero | 61.1 | 1 |
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How this score is calculated
Reach (how many questions named the brand) multiplied by prominence (how early it was named), scaled so the most visible brand sits at 100.