AI Visibility Score
Freshdesk
73.3
/ 100
Ranked #5 of 180 scored brands · as of 2026-09-18
- Questions named in
- 11
- Total mentions
- 11
- Average position
- 3.5
- Sample
- 7 days
Engine by engine
Different models recommend different brands. Here's how each one sees Freshdesk.
| Engine | Score | Rank | Questions | Avg position |
|---|---|---|---|---|
| Gemini Flash Lite | 73.3 | #5 | 11 | 3.5 |
What AI actually said
Unedited excerpts from archived answers.
“…st for Small-to-Medium Businesses (SMBs) & Simplicity * Freshdesk * The Vibe: User-friendly, feature-rich, and very approachable for teams that are moving away from shared inboxes (like Gmail or Outl...”
gemini
position 1 · “help desk software comparison”
“When comparing Zendesk and Freshdesk, you’re looking at the two heavyweights of the customer support software world. Both are excellent, but they cater to slightly different types of businesses, budge...”
gemini
position 1 · “Zendesk vs Freshdesk”
“…tools that are highly rated and widely used include: 1. Freshdesk: Known for its ease of use, affordability, and robust features, Freshdesk is a popular choice among businesses of all sizes. It offer...”
groq
position 1 · “what is the best help desk tool in 2026”
“Choosing between Freshdesk (by Freshworks) and Intercom usually comes down to one big question: Are you looking for a traditional, structured helpdesk for ticketing, or are you looking for a modern, c...”
gemini
position 1 · “Freshdesk vs Intercom”
Named alongside
Brands that show up in the same questions as Freshdesk.
| # | Brand | Score | Shared questions |
|---|---|---|---|
| 6 | Zendesk | 72.0 | 59 |
| 20 | HelpScout | 44.0 | 52 |
| 27 | HubSpot Service Hub | 36.5 | 38 |
| 28 | Intercom | 35.7 | 22 |
| 2 | HubSpot | 95.7 | 19 |
| 32 | ActiveCampaign | 31.2 | 6 |
| 1 | monday.com | 100.0 | 2 |
| 16 | Pipedrive | 51.6 | 2 |
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How this score is calculated
Reach (how many questions named the brand) multiplied by prominence (how early it was named), scaled so the most visible brand sits at 100.