AI Visibility Score
Freshdesk
36.2
/ 100
Ranked #28 of 440 scored brands · as of 2026-11-12
- Questions named in
- 11
- Total mentions
- 20
- Average position
- 2.1
- Sample
- 7 days
Engine by engine
Different models recommend different brands. Here's how each one sees Freshdesk.
| Engine | Score | Rank | Questions | Avg position |
|---|---|---|---|---|
| Gemini Flash Lite | 41.9 | #42 | 9 | 2.4 |
| Groq GPT-OSS 120B | 51.2 | #14 | 9 | 1.8 |
What AI actually said
Unedited excerpts from archived answers.
“When comparing Zendesk and Freshdesk, you’re looking at the two heavyweights of the customer support software world. Both are excellent, but they cater to slightly different types of businesses, budge...”
gemini
position 1 · “Zendesk vs Freshdesk”
“Choosing between Freshdesk (by Freshworks) and Intercom usually comes down to one big question: Are you looking for a traditional, structured helpdesk for ticketing, or are you looking for a modern, c...”
gemini
position 1 · “Freshdesk vs Intercom”
“…rently available, broken down by what they do best: 1. Freshdesk (Best Overall Value for Small Teams) Freshdesk is widely considered one of the best entry-level help desks because its free tier is s...”
gemini
position 1 · “cheapest help desk software”
“…ng top-notch help desk software for small businesses: 1. Freshdesk: A cloud-based help desk software that offers a free plan for small businesses with up to 3 agents. It's user-friendly, customizable...”
groq
position 1 · “best help desk software for small business”
Named alongside
Brands that show up in the same questions as Freshdesk.
| # | Brand | Score | Shared questions |
|---|---|---|---|
| 11 | Zendesk | 47.5 | 21 |
| 72 | HelpScout | 24.3 | 16 |
| 137 | JIRA Service Management | 13.4 | 7 |
| 66 | HubSpot Service Hub | 26.2 | 7 |
| 123 | Salesforce Service Cloud | 14.7 | 6 |
| 121 | Zoho Desk | 14.9 | 6 |
| 1 | HubSpot | 100.0 | 5 |
| 20 | Intercom | 41.2 | 4 |
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How this score is calculated
Reach (how many questions named the brand) multiplied by prominence (how early it was named), scaled so the most visible brand sits at 100.