Tracked question
“best help desk software”
We put this exact question to AI engines 25 times since 2026-07-27 and recorded every brand named — and where in the answer.
Each engine’s first pick
Every brand named
| # | Brand | Times named | Avg position | Best | Engines |
|---|---|---|---|---|---|
| 1 | Zendesk | 5 | 1.4 | 1 | 2 |
| 2 | HelpScout | 5 | 3.2 | 2 | 2 |
| 3 | Freshdesk | 5 | 3.6 | 2 | 2 |
| 4 | HubSpot Service Hub | 4 | 3.5 | 3 | 1 |
| 5 | JIRA Service Management | 3 | 6.0 | 5 | 2 |
| 6 | Best Free/Budget-Friendly Option | 1 | 1.0 | 1 | 1 |
| 7 | Best All-in-One CRM Combo | 1 | 1.0 | 1 | 1 |
| 8 | Salesforce Service Cloud | 1 | 4.0 | 4 | 1 |
| 9 | Intercom | 1 | 5.0 | 5 | 1 |
| 10 | Groove | 1 | 5.0 | 5 | 1 |
| 11 | Front | 1 | 6.0 | 6 | 1 |
| 12 | Desk.com | 1 | 6.0 | 6 | 1 |
| 13 | Atlassian Jira Service Management | 1 | 6.0 | 6 | 1 |
| 14 | HubSpot | 1 | 7.0 | 7 | 1 |
| 15 | Kayako | 1 | 7.0 | 7 | 1 |
| 16 | TeamSupport | 1 | 8.0 | 8 | 1 |
Sorted by how often a brand was named, then how early. How we measure →