Tracked question
“help desk software comparison”
We put this exact question to AI engines 2 times since 2026-07-27 and recorded every brand named — and where in the answer.
Each engine’s first pick
Every brand named
| # | Brand | Times named | Avg position | Best | Engines |
|---|---|---|---|---|---|
| 1 | Zendesk | 2 | 1.0 | 1 | 2 |
| 2 | Freshdesk | 2 | 2.0 | 2 | 2 |
| 3 | HelpScout | 2 | 3.5 | 3 | 2 |
| 4 | Salesforce Service Cloud | 1 | 3.0 | 3 | 1 |
| 5 | HubSpot Service Hub | 1 | 4.0 | 4 | 1 |
| 6 | JIRA Service Management | 1 | 5.0 | 5 | 1 |
| 7 | Front | 1 | 5.0 | 5 | 1 |
| 8 | Freshdesk’s | 1 | 6.0 | 6 | 1 |
Sorted by how often a brand was named, then how early. How we measure →